“Great communication begins with connection." Oprah Winfrey University of Klagenfurt Universitätsstraße 65-67 9020 Klagenfurt, Austria Room N.0.39 carmen.amerstorfer@aau.at +43 (0) 463 2700 2525 https://orcid.org/0000-0002-1746-2258 https://www.researchgate.net/profile/Carmen-Amerstorfer https://www.linkedin.com/in/carmen-m-amerstorfer-88997661/